FAQs

Currency

All items on this web site are shown in New Zealand dollars (NZD); please check the current exchange rates prior to ordering.

If I order more then 1 metre, will it arrive as 1 piece or multiple metre lengths?

For orders of more then 1/4 metre, we will cut the fabric as a single piece. If we are unable to cut it as a single piece, we will contact you via email to let you know what we can ship.  If you need a single 2 metre piece and all we have is two 1 metre pieces, we will cheerfully refund your money.  We're quilters too and we know that sometimes you need to cut long-ways. 

Out of Stock Items

We know how frustrating it is when you think you've bought something and then you get an email that the seller is out-of-stock. We try to keep our web site up-to-date, but if we accidently sell something that is out, we will promptly notify you via email as to the expected date of delivery, and if you cannot wait, we will immediately process a refund of your money. 

Shipping

We ship all over the world using New Zealand Post. Your shipping costs will automatically be calculated when you checkout. 

If you want to check shipping costs before starting the checkout process, use the shipping estimator at the bottom of your shopping cart.

Inside New Zealand, we use standard parcel bags, with an expected delivery time of 2-5 days.  To the rest of the world, we use standard New Zealand post, which delivers within 5-15 business days.  If you require quicker delivery, please contact us at nzfabricsandyarn@gmail.com to discuss quicker options.  Please note that quicker shipping is usually about twice the standard cost.